How Cisco expedited the implementation of creative AI with Amazon SageMaker Inference | AWS Machine Learning Blog

Cisco’s AI-Powered Use Cases

Cisco’s Webex Meetings platform utilizes generative AI to summarize meeting recordings and transcripts automatically. This feature helps distributed teams stay informed, providing essential takeaways and action items. Additionally, generative AI insights enhance meeting productivity and attendee accountability.

Enhancing Contact Center Solutions

Webex applies generative AI to its contact center solutions, enabling natural, human-like interactions between customers and agents. AI-driven responses and automated correspondence improve operational efficiency and customer service levels.

Webex Contact Center’s Topic Analytics Feature

The Topic Analytics feature of Webex Contact Center analyzes historical interactions to categorize customer reasons for contact. This data enables optimization of operations, enhancement of agent performance, and overall improvement of customer satisfaction.

Optimizing SageMaker Inference for LLMs

Cisco’s migration to Amazon SageMaker Inference enhanced AI deployment capabilities, leading to improved performance, scalability, and cost-effectiveness. By leveraging SageMaker, Cisco efficiently manages and scales generative AI deployments.

Collaboration with AWS SageMaker Inference Team

Cisco’s collaboration with the SageMaker Inference team has driven advancements in generative AI capabilities. This partnership aims to make generative AI more accessible and scalable, benefiting organizations seeking innovative AI solutions.

Future of AI in Collaboration

Cisco’s integration of generative AI within its Webex platform showcases ongoing innovation and advancements in AI-driven collaboration. The strategic partnership with AWS is set to drive further development in conversational and generative AI inference.